Question 1

How do I pay for something on Cartly Hub?

Accepted Answer

Two ways, depending on the seller: "Pay Now" through Paystack (card or Mobile Money, with instant confirmation), or "Order on WhatsApp" for sellers who'd rather confirm the details with you directly before you pay.

Question 2

Is it safe to buy on Cartly Hub?

Accepted Answer

Never pay in advance for a local meetup — only after you've seen and inspected the item. Meet in a public place, keep communication inside the platform or official WhatsApp links, and report anything suspicious to cartlyhub@gmail.com or the "Report Abuse" button on the listing.

Question 3

Can I get a refund?

Accepted Answer

For deals arranged directly with a seller (cash or direct Mobile Money transfer), any refund is negotiated between you and the seller — Cartly Hub doesn't hold those funds, so inspect the item before paying. For payments made through Paystack on the platform, refund requests must be submitted within 48 hours and are processed back to your original payment method.

Question 4

How do I become a seller on Cartly Hub?

Accepted Answer

One screen: your store name, what you sell, how buyers can reach you, and whether you want "Pay Now" or "Order on WhatsApp" checkout. Your storefront goes live at cartlyhubgh.com/store/{your-store-name} as soon as you save it.

Question 5

What can't be sold on Cartly Hub?

Accepted Answer

Illegal drugs, weapons and ammunition, counterfeit goods, stolen property, hazardous materials, regulated financial instruments, and anything you don't hold full legal title to. Sellers must have the right to sell what they list.

Question 6

Where does Cartly Hub deliver?

Accepted Answer

Accra, Kumasi, Tema, Takoradi, Tamale, Cape Coast, Koforidua, Sunyani, Ho, and nationwide — delivery is arranged with the individual seller for each order.

Question 7

Is there a Cartly Hub mobile app?

Accepted Answer

Yes — Cartly Hub is available on Google Play for Android, with the same listings, storefronts, and checkout as the website, plus push notifications for order updates.

Question 8

How do I contact Cartly Hub support?

Accepted Answer

Email cartlyhub@gmail.com, or use the "Report Abuse" button on any product page to flag a suspicious listing directly.

FAQ